Victoria, 8 year old girl whose mother just passed away, relocates with her father in a small mountain village. She finds solace in the adoption of a puppy of unknown origin found in an isolated farm.

A simple act of kindness always sparks another, even in a frozen, faraway place. When Smeerensburg's new postman, Jesper, befriends toymaker Klaus, their gifts melt an age-old feud and deliver a sleigh full of holiday traditions.